Terms and Conditions for Man And A Van Wandsworth
These Terms and Conditions set out the basis on which Man And A Van Wandsworth provides removals, deliveries, transport, loading, unloading, and associated services to customers in the UK. By making a booking, the customer agrees to these terms in full. If any part of these terms is unclear, the customer should raise the matter before confirming the booking. These terms are intended to create a fair and transparent agreement for both parties, covering the scope of service, payment obligations, cancellation rights, liability limits, and compliance with waste regulations.
The service may be provided under the trading style man and van Wandsworth, Wandsworth man and van, or similar variations of the same business name. References to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer, the hirer, or any person acting on the customer’s behalf. These Terms and Conditions apply to domestic, commercial, and ad hoc transport work unless a separate written agreement states otherwise.
By booking a service with man with a van Wandsworth, the customer confirms that they are authorised to accept these terms and that all information supplied at the time of booking is complete and accurate. We may refuse or cancel a booking if the information provided is misleading, incomplete, or inconsistent with the nature of the work requested.
Booking process begins when the customer requests a quotation or reservation and provides the details needed to assess the work. This may include the collection and delivery addresses, access conditions, dates, times, inventory, the number of items, stairs, lifts, parking restrictions, and any special handling requirements. Quotations are normally based on the information supplied and may be revised if the actual work differs from the original description.
A booking is only confirmed once we have accepted the request and, where required, received a deposit or written acceptance of the quote. Until then, no slot is guaranteed. For larger or time-sensitive jobs, we may ask for extra details or photographs before confirming. If the customer changes the scope of work after booking, we may adjust the price, timing, vehicle size, or staffing levels to suit the new requirements.
The customer is responsible for ensuring that access to both properties is suitable for the service booked. This includes arranging parking where necessary, securing building access permissions, checking lift availability, and making sure items can be moved safely. If access problems prevent the work from starting or continuing, waiting time charges or additional costs may apply. We will always aim to act reasonably and keep the customer informed of any operational issues.
Payments must be made in the manner and by the deadline agreed at booking. Unless agreed otherwise in writing, payment is due on completion of the service. For some jobs, a deposit may be required in advance to secure the date. Deposits are usually non-refundable unless stated otherwise in these terms or required by law. We may also request partial payment before commencing work on high-value or long-distance jobs.
Accepted payment methods may include bank transfer, card payment, or other methods agreed in advance. Cash may be accepted only if confirmed before the service begins. The customer must ensure that payment is available and authorised. If payment is declined, delayed, or reversed, we may charge reasonable administration costs and interest where permitted by law. Any sums outstanding after completion of the service remain payable immediately.
Prices quoted for man and van Wandsworth services are based on the details supplied by the customer. If the job takes longer than expected because of factors outside our control, including misdescription of items, delays in access, or extra waiting time, additional charges may apply. We may also charge for tolls, congestion-related costs, parking penalties caused by customer instructions, and disposal fees where agreed or necessary. All charges will be explained as clearly as possible.
Cancellations and amendments must be communicated as soon as possible. If the customer cancels a booking, the amount refunded, if any, will depend on the amount of notice given and any costs already incurred. Cancellations made with sufficient notice may qualify for a full or partial refund, excluding any non-refundable deposit or administrative cost. Short-notice cancellations may be charged in full or in part where we have reserved time, staff, or vehicle capacity.
If the customer wishes to change the date, time, volume of goods, or type of service, we will try to accommodate the amendment, but it cannot be guaranteed. Any change may affect the price or availability. We reserve the right to cancel or reschedule a booking if necessary due to vehicle breakdown, staff illness, unsafe conditions, severe weather, or circumstances beyond our reasonable control. In such cases, we will aim to offer an alternative date or a refund of amounts paid for undelivered services.
The service provider may also cancel a job if the customer fails to provide accurate information, requests prohibited or unsafe activity, refuses reasonable cooperation, or breaches these terms. In the event of cancellation by us for reasons within our control, we will not normally charge the customer for the cancelled portion of the service, except for any non-recoverable expenses lawfully incurred and disclosed in advance.
Liability is limited to the extent permitted by UK law. We will take reasonable care when handling items, loading vehicles, and carrying out transport work. However, we are not responsible for pre-existing damage, defects in packaging, poor assembly, hidden weaknesses, or items that are unsuitable for transport. It is the customer’s duty to ensure that fragile, valuable, or irreplaceable items are suitably packed and declared before the job begins.
We are not liable for indirect or consequential losses such as loss of profits, loss of business, missed appointments, or emotional distress arising from delays, except where such exclusion is not permitted by law. Our total liability for any claim connected with a booking will ordinarily be limited to the amount paid for the relevant service, unless a higher liability has been expressly agreed in writing or cannot lawfully be limited.
Where our team is asked to move items through narrow spaces, use stairs, dismantle furniture, or handle awkward goods, the customer accepts the risk that items may be damaged if the work is inherently difficult or if the customer has not disclosed relevant information. We may refuse to move items that are unsafe, excessively heavy, illegally stored, or likely to cause injury or property damage. We are not responsible for damage caused by defective goods, unfit premises, or the customer’s own packing or instructions.
Insurance and claims are handled in a fair and practical way. We may hold appropriate insurance for the services we provide, but insurance cover does not remove the customer’s responsibility to declare high-value items, fragile goods, or unusual risks before the work starts. Any claim for loss or damage should be reported promptly and with sufficient detail so that it can be investigated. Failure to notify us within a reasonable time may affect our ability to assess the issue.
If an item is damaged while in our care and we are found to be legally responsible, any compensation will be assessed according to the actual loss proved and subject to any applicable limits in these terms and in law. We do not accept responsibility for items left unattended, goods transported contrary to our instructions, or losses caused by incorrect customer information. Customers are encouraged to consider separate cover for particularly valuable possessions.
Waste regulations apply where the service involves the removal, disposal, or transport of unwanted items. The customer must not ask us to remove controlled, hazardous, or prohibited waste unless this has been specifically agreed and can be handled lawfully. This includes, but is not limited to, chemicals, oils, asbestos, clinical waste, pressurised containers, batteries, electrical items requiring special treatment, and any material that may require a licensed carrier or authorised disposal facility.
Where waste is collected as part of a job, the customer confirms that they have the right to dispose of it and that it does not contain concealed prohibited materials. If we suspect that waste has not been described accurately, we may refuse to remove it, separate it for safe handling, or charge additional fees for lawful disposal. The customer remains responsible for any fines, penalties, clean-up costs, or enforcement action arising from misdeclared or unlawful waste, unless caused by our own breach of duty.
We will comply with applicable UK waste handling requirements, including using suitable disposal routes where required and avoiding unlawful fly-tipping or improper transfer. The customer agrees not to pressure us into disposing of items illegally, dumping waste in unauthorised locations, or misleading authorities about the source or destination of waste. If a waste transfer note, receipt, or other record is required, the parties will cooperate in good faith to complete the relevant information accurately.
For Wandsworth man and van and related services, the customer should understand that waste-related work may be subject to additional terms, including minimum charges, sorting fees, or disposal charges. Any such costs will be communicated where reasonably possible before the work proceeds. We reserve the right to stop work immediately if the waste presented is unlawful, unsafe, or materially different from what was agreed.
Customer responsibilities include ensuring that all goods are ready for collection, properly packed where required, and available at the agreed time. The customer must be present or have appointed a competent representative unless otherwise agreed. They must also ensure that all valuable documents, cash, jewellery, passports, and personal data are removed from items or securely retained. We accept no responsibility for unattended personal effects not disclosed before the job.
The customer must obtain any necessary permissions from landlords, managing agents, building managers, or neighbours where access, loading, or parking arrangements require approval. Any failure to secure permissions may cause delay or cancellation, for which we are not liable. If we are prevented from completing the job because of such failures, we may charge for time, travel, or other costs already incurred. The customer should also ensure that items can safely fit through available access routes.
In the case of dismantling or reassembly, the customer accepts that we may not be able to guarantee perfect reconstruction of complex, aged, or unstable furniture. We will use reasonable skill and care, but we are not liable for wear, pre-existing looseness, missing fixings, or manufacturer defects. If specialist tools or services are needed, this should be disclosed in advance so that the correct arrangements can be made.
Delay, waiting time, and force majeure provisions apply where the service is interrupted by circumstances outside our reasonable control. These may include traffic disruption, road closures, accidents, severe weather, strikes, public emergencies, fire, flood, supplier failure, or legal restrictions. In such situations, times are estimates rather than guarantees, and we will make reasonable efforts to complete the work safely and efficiently.
Waiting time caused by the customer, the customer’s representatives, or third parties may be charged at the rate notified at booking or, if no rate was specified, at a reasonable hourly rate. If the job cannot start or continue because of lack of access, absent keys, parking issues, or missing instructions, we may treat the booking as a customer cancellation or charge for wasted time depending on the circumstances.
We may subcontract part of the work if needed to deliver the service effectively. Any subcontractor acting on our behalf will be expected to comply with these terms so far as relevant. However, we remain entitled to organise the job in the way we consider operationally appropriate, provided this does not materially change the service agreed without reasonable justification.
Data and privacy obligations are limited to the information required to manage the booking, administer payment, and handle any claim or legal issue. We will use customer information only for legitimate business purposes and in accordance with applicable UK data protection law. Details supplied for the service will not be sold or misused. They may be shared only where necessary for payment processing, legal compliance, insurance handling, or operational coordination.
General terms If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. Any variation to these terms must be agreed in writing or otherwise clearly confirmed by us.
These terms represent the full agreement between the parties for the services described and replace any previous oral or written understanding relating to the same booking, unless expressly stated otherwise. The customer should keep a copy of the quote, booking confirmation, and these Terms and Conditions for reference.
Governing law These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If the customer is a consumer, nothing in these terms affects any rights or remedies that cannot legally be excluded or limited under applicable law.
By using the services of Man And A Van Wandsworth, including any variation of that name such as man and a van Wandsworth or man with a van Wandsworth, the customer confirms that they have read, understood, and accepted these Terms and Conditions. The parties are encouraged to keep communication clear, accurate, and timely so that the service can be delivered safely, lawfully, and with minimal disruption.